Frequently Asked Questions
Everything you need to know about shopping with Giftory.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Can I include a personalized gift message with my order?
Yes! During the checkout process, you will find a field to enter a custom message. We will print this on a premium gift card and include it inside the package at no extra cost.
What is your return policy for gift items?
We offer a 30-day return window for most unused and unopened items. If you received a gift and would like to exchange it, please contact our support team with the order number or the sender's name.
Do you offer international shipping?
Currently, Giftory ships to over 20 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.
Are your products ethically sourced?
Quality and integrity are our top priorities. We partner with vetted suppliers who meet our strict standards for fair labor practices and sustainable material sourcing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.